Servicing thousands of

Blouberg clients
since 2005

 

 

QUICK CONTACT
0861 111 777
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COMPLAINTS PROCEDURE:

All complaints taken seriously:

Apart from 1 Call ASAP’s exceptionally stringent accreditation process, the 1 Call contractors are kept on their toes by the operation centre staff, who constantly monitor their performance.
This minimises the amount of complaints that cannot be remedied telephonically.
Once again, financial control of your project is essential as there is far more risk that a complaint cannot be resolved, if there are no funds left to motivate satisfactory completion.

In the instance where a complaint has escalated to management level, there are procedures as per our terms and conditions (signed by every contractor) that we adhere to:

Stage 1

The contractor concerned will be offered the opportunity to either:

  • rectify the situation immediately or
  • supply the customer with a realistic plan of action for correcting the problem/s

Stage 2

The customer complains again:

  • the contractor has defaulted from the plan of action as agreed at stage 1 or
  • the customer complains about something else and/or
  • the relationship has irreparably broken down between both parties.

Assessors visit:

An assessor is elected to site visit at the customer's soonest convenience, an assessment and subsequent written report will be compiled and the findings will be final.

In more than eighty five percent of cases in the last four years, the contractor has been at fault and has paid the assessor's call out fee.

However, there are times where a client is deemed to be unreasonable and the call out fee has been for their account.

The report will specify what is required to rectify the work. Often the contractor is instructed to leave the site and 1 Call will introduce a replacement, usually within the budget available if the funds have been controlled correctly.

Each and every complaint is assessed on its own merits and the findings made available to both parties.

1 Call boasts a non-resolved complaint rate of just over half a percent – outstanding statistics by anyone’s standards.

So please remember - always stay in financial control of your project all the way.

 

Plumbers Blouberg, For All Your Plumbing Requirements In Blouberg.

 

 Plumbers Blouberg, For All Your Plumbing Requirements In Blouberg.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Plumbers are usually on call at any time of the day so they can handle emergency situations such as burst geysers or water pipes. It makes sense to have your plumber's telephone number easily found when disaster strikes in Blouberg. You can't think straight with water swishing round your ankles or with water shooting out of your tap in a fountain-like fashion because something has gone horribly awry. There should be basic plumbing courses offered for homeowners to learn how to tackle the minor plumbing issues such as changing washers, unblocking a drain, etc. You can, of course, look it up on the internet, but this can hardly take the place of a hands-on plumbing learning experience. Many plumbing jobs require specialised plumbing tools that the normal homeowner does not have at his disposal or the job is so messy that it would be insane to actually do it yourself. So many older houses have corroding plumbing pipes which will eventually require replacing and toilet cisterns and basins which crack and start to leak. Replacing these systematically as required would be a good idea rather than leaving them to deteriorate further and causing more plumbing damage. Always listen to your taps when water is running so that you can detect the sound of a leak underground when all taps are off. Water is expensive and if left unchecked the account could be thousands of rand after a few weeks. So for your Plumbing blouberg nedds contact Plumbers Blouberg now.

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Finding the right plumber is the first step to solving plumbing requirements. When looking for a plumber it is best to find one who is located closest to you – so should there be any complications they can come out to sort them out. We offer a service whereby you can get quotes from one or more plumbers in the blouberg area. Our website enables you to submit a quote via our quote request from on our website – and we will arrange the quotes for you from one or more of or reliable and registered plumbers. We don’t just use anyone – we make sure we get companies who are reliable and willing to undergo a follow up procedure. What we do once the project or job is completed, is we make contact with you the customer to make sure that you are satisfied with the job. We do this so we can get a good idea of which plumbers in Blouberg are doing a great job – and which are not. Those that do not do a great job are eventually removed from our list, so you can be sure that the quotes you get are from reliable plumbers in blouberg.